If items or parts are missing and not being shipped in multiple shipments, Contact Seller through the product page  first, or your Account Manage messages tool  with your order number and product code we will help to clarify what part is missing. For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery". If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement. For more information then contact your seller or Shipping Carrier. If there is no resolution, contact hoodmat support by creating Ticket stating your order id and product code we will help to clarify what part is missing. For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery"

The chance of this is slim because we start processing your order as soon as you Place Order, we cannot make changes after it is placed. You may send a cancellation request, but this cannot be guaranteed once an order has been placed. If your item is still within the Seller Return Policy, contact seller before you start your return items process

Responds to buyer through Seller Account Manage messages tools to provide a solution of either providing a replacement or refund. In case of dispute in buyer claim contrary to the position of the seller, contact shipping company for more information about what happen to the shipment, if no solution contact support by opening of  a ticket, state the order id of the product, state third party tracking link and tracking number, write on what happen, support it with evidence such as weight of each accessory , picture and video of the packaging

Responds to buyer through Seller Account Manage messages tools to provide a solution of either providing a replacement or refund. In case of dispute in buyer claim contrary to the position of the seller, contact shipping company for more information about what happen to the shipment, if no solution contact support by opening of  a ticket, state the order id of the product, state third party tracking link and tracking number, write on what happen, support it with evidence such as weight of each accessory , picture and video of the packaging

Seller need to confirm, if the order process have being initiated and if the action will not jeopardize their return policy. Cancellation request could be turn down if this action can affect seller operation