First, track your order in Your Account to know the status of your order because occasionally some packages are undeliverable

Such package returned to seller as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund. For more information then contact your seller or Shipping Carrier. If there is no resolution, contact hoodmat support by creating Ticket

Once you place an order, you will received your order id through your registered email account, click track your order by supplying your order id and email address.If Your order has left our warehouse or not you will receive a notification about the status of your order

Item purchased from our seller are not directly from us. Refer to seller return, refund and replacement policy if you are covered If so, you can Start Your Return process

We start processing your order as soon as you Place Order, we cannot make changes after it is placed. You may send a cancellation request, but this cannot be guaranteed once an order has been placed.

To have a successful product shipping configuration as a seller, you need to follow two steps. Step One: Login into your seller account, manage shipping and choose your right shipping method to  configure. Step Two: Go back to your seller account manage product, select your desire product you wish to configure, find and click assign shipping method tools to assign your desire shipping method >> Learn More

The shipping  cost charge on my registered account with my third party shipping company ( FedEx, DHL, UPS, USPS etc ) is higher or lower  than the shipping amount  collected on my behave  and credited to my account by hoodmat. Ensure you configure your product weight, weight unit, volume, length unit, shipping rate, geo zone and product location postcode accurately  on hoodmat marketplace to prevent discrepancies >> Learn more

Ensure you are sincere with your listed product parameter e.g weight, weight unit, volume, length unit, shipping rate, geo zone and product location postcode. Hoodmat.com will not be responsible For your own mistake. Also note that, hoodmat doesn't charge you for shipping service, we only charge your customer ( hoodmat customer ) for this shipping services and credit the account you have with us. If you configure your product and shipping method wrongly on hoodmat, you will get a wrong shipping amount >> Learn more

In case you use your shipping account to configure hoodmat shipping module for third party shipping method billing  and the delivery period stipulated by your adopted shipping company exceeded and no sign of delivery. The buyer will either want a refund or a replacement product . Either the buyer or the seller can reach out to the third party shipping company. Seller can as well contact us by opening a ticket. The package carrier will be able to open a claim to try to locate your package. If you used out partner shipping company for the order please contact us by opening a ticket

In case you use your shipping account to configure hoodmat shipping module for third party shipping method billing  andyou want to know the status of your product in transit in other to update hoodmat seller account order status, the seller can reach out to the third party shipping company website to do this.  If you used out partner shipping company for the order please >> See Track Your Order