if your return meet our return policy as stated below you can send a return request form to us via your account with us (hoodmat.com)by login into it and fill return form then submit. your return wright is eligible withing 3 working days and you are responsible for shipping of the ittems to us if you are living outside Lagos you can make return when the products you purchase does not march the product on the website or when the product is damaged or malfunction. Product sealed should not be broken when making returns, Similarly no product returns for customer change of mind after the product does not damage and meet website description
Requirement for a valid procedure
Proof of purchase (order number, invoice, etc)
Reason for return has to be valid and return acceptance conditions met (check out below)
Refund method that you would like and the necessary information associated (bank account number, etc.)
Return form returned with the product
Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. Once your product is retrieved we will perform a quality check. If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. After examination of return product refund process begin and it will take a duration of seven days and available via bank transfer or voucher, we will notify you via email Refund Voucher is a return mechanism equal to the value of the product you ordered.You can use hoodmat Refund Voucher as voucher code to purchase any item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0. Full Refund if you don’t receive your order. You will get a full refund if your order does not arrive within the delivery time promised by the seller. Full or Partial Refund if the item is not as described.If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products: Easy Returns
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund